“The Call” is a run-of-the-mill but enjoyable thriller that stars Halle Berry. Berry’s character, Jordan Turner, suffers from post-traumatic stress disorder after an ordinary phone call goes wrong. There is an intruder in a young girl’s house, she hides under the bed, and when they get disconnected – Jordan makes a diar mistake, she redials the phone. The killer comes back upstairs for the girl, and he gets her.
This event makes Jordan resign from her current post, and she now teaches people how to be 911 operators instead. Skip ahead six months, and a young blonde named Casey Welson (Abigail Breslin) is abducted at a local mall. She has a phone in her pocket so she phones the police where she eventually gets to talk to Jordan. Jordan realizes, that in order to save the girl, she must confront a killer from her past.
This is a decent thriller. It’s just a bit disappointing. Breslin and Berry perform well. The movie begins with a heightened sense of realism, but it gets silly and much too conventional. Violence heightens and the clichés begin. Being a cop and investigating something without backup is one thing, but being a 9-1-1 operator and doing the same thing is a whole different, and ridiculous, story. The thrills are good and many viewers will still be entertained, but the conventionality keeps it from being anything great. The movie is creepy, so that’s effective; but as a whole, it just isn’t special.